Browse & Select: Explore our collection and add your chosen item/s to your cart. Each dress shows a price range rather than a fixed price. Request Booking: Once you’ve selected your dress(es), choose your rental dates and complete the booking request form with your event details. Confirmation: Our team will review your request and contact you to confirm availability and the final rental price for your specific dates and items. Payment: We’ll send you an invoice with the confirmed price and payment instructions. Your booking is only secured after payment is received. Please note: If payment is not received within 12 hours from the time the invoice is sent, the item will automatically be made available again. Enjoy Your Rental: Once payment is confirmed, your rental items will be prepared and delivered according to your booking details.

What information do I need to provide when booking?

You’ll need to provide: Name & Surname Email address & Mobile Number ID or some proof of identity Rental dates Event type / Occasion Full physical address (delivery) Your Size Height

How does pricing work?

Our dresses are listed with price ranges rather than fixed prices. The final rental price is determined based on factors including the specific dress you’ve selected, rental purpose, undergarments and rental duration. Once you’ve submitted your booking request with your event details, we’ll promptly respond with the exact price and availability confirmation for your selected dress.

When do I pay for my rental?

After you request a booking, we’ll confirm availability and send you an invoice with the final price. Your booking is only confirmed once payment is received. Please note that bookings will only be held for 12 hours from the time the invoice is sent. If payment is not received within this timeframe, the item will be released for other customers. All payments must reflect in our account before dresses are sent or collected.

What if I love a dress but you don't have my size?

We understand! If you’ve fallen in love with one of our stunning pieces but it’s not available in your size, don’t hesitate to contact us. Send a WhatsApp message to 061 512 1458 with details of the dress you’re interested in and your required size. If there’s enough lead time before your event, and we believe the style would be a popular addition to our collection in that size, we may be able to source it specifically for you. While we can’t make guarantees, we’re always looking to expand our collection with sizes and styles our clients love. Please note that special orders typically require at least 4-6 weeks of lead time, sometimes longer, sometimes shorter depending on the supplier and item. If we’re able to fulfill your request, we’ll be in touch with all the details including expected arrival dates and deposit requirements.

Can I try on dresses before making a booking?

Yes! Click [here] to schedule a fitting session.

What if my rented item doesn't fit?

If your rental doesn’t fit as expected, don’t worry! Please notify us within 4 hours of receiving your garment by sending a WhatsApp message to 061 512 1458. Depending on the timeframe before your event, we will: Try our best to deliver a replacement dress in your correct size as quickly as possible Offer you the option to collect another available item from our collection Provide you with a gift card or credit note (minus all delivery costs) if we cannot find a suitable replacement for the specific event. Should you be provided with a gift card, a 3-month expiry will apply. Please note: These resolution options only apply if the item does not fit to the extent that you reasonably cannot wear it. If you’ve changed your mind about the style, or the item fits but you no longer want it for any other reason, unfortunately none of the above resolutions will apply. No courier fees will be refunded or credited under any circumstances. All courier fees—including the original delivery, return of the item that didn’t fit, and delivery of any replacement items—will be for the client’s account.

How far in advance should I book my dress?

We recommend booking your dress at least 3 days before your event to give us enough time to clean, steam and send your order without stressful timelines. If you are located outside of the Gauteng province, we recommend booking at least 5 days before your event. For popular items or during peak season (like matric dance, pageant or wedding season), we suggest booking 3 months in advance to ensure availability. Please note that these are only our recommended timeframes. If courier logistics permit, you can still book a dress on the day of your event. The possibility of same-day rentals depends entirely on delivery logistics and your location.

What if I no longer need my rental after it's been delivered or sent?

Once your rental dress has been prepared and sent or delivered, the rental transaction is considered complete whether you choose to wear the dress or not. This is because: Each dress is specially prepared for your specific event (including any temporary alterations if needed) We decline other potential rentals for that item during your rental period The cleaning, preparation, and logistics costs are already incurred As a small business specializing in event-specific rentals, we’re unable to provide credits or refunds for dresses that have already been sent but are no longer needed. If your plans change after delivery, you’re welcome to return the dress early, but the rental fee remains applicable. We recommend confirming your event details and finalizing any other outfit options before completing your rental booking with us.

How long is the rental for?

Our standard rental period is 4 days, which includes both the delivery/collection date and the return date. This timeframe gives you enough flexibility to enjoy your event while ensuring our dresses are available for other clients’ special occasions.

When does my 4-day rental period start and end?

Your 4-day rental period includes both the delivery and collection dates. For example, if your dress is delivered on Friday, it will be scheduled for collection on Monday. The first day of your rental period is when your dress arrives, so you’ll have it ready for your special event. If you need your dress earlier than our standard delivery timeline, please let us know when booking, and we’ll do our best to accommodate your request.

Can I extend my rental period?

Absolutely! While our typical rental period is 4 days, we understand you might need a dress for longer, especially for travel or extended celebrations. If you need the dress for longer than the standard rental period, please let us know at the time of booking. We’ll be happy to arrange an extended rental for an additional fee, provided the item isn’t already reserved for another client immediately after your initial rental period. Please note that extension requests must be made before your rental begins, as we often schedule items for other clients and may not be able to accommodate last-minute extensions once you have the dress.

When will my rental be delivered?

Your rental will be delivered 1-2 days before your event date. We usually send your dress to arrive 2 days before your event, allowing a buffer for any potential courier delays. If you need the item earlier due to travel arrangements or other circumstances, please notify us at the time of booking so we can make appropriate delivery arrangements. We’ll do our best to accommodate your schedule while ensuring your dress arrives in perfect condition for your event.

Do you offer courier services?

Yes! We provide convenient delivery and collection services nationwide, bringing the perfect dress directly to your doorstep and handling the return process for you.

Do you deliver and collect on weekends?

Unfortunately, our courier partners don’t operate on weekends. All deliveries and collections are scheduled during regular business days (Monday through Friday).

How do I return my rental?

You have two convenient options for returning your rental: Option 1: Self-Return You may return the item yourself by bringing it back to our location on the first workday after your event. Option 2: Courier Return Returns are hassle-free! Your rental will be collected on the first business day after your event. Simply: Keep all the original packaging materials (box, garment bag, hangers) Place your dress back into the packaging exactly as it arrived Put the item in the courier or return bag provided Write the waybill number we’ve sent you on the package Have your package ready at the specified collection address on the scheduled date Please ensure someone is available at the collection address on the scheduled day. If the package cannot be collected as scheduled, late fees will apply as detailed in our Terms & Conditions.

Can I collect and return the rental item myself?

Absolutely! You’re welcome to collect your rental from our premises and return it yourself to the same address. Please make arrangements with us in advance to schedule a convenient collection time. Self-collection and return can be a great option if you live nearby, prefer to handle the garments personally, or if your timeline doesn’t allow for courier services. Many clients appreciate this option for last-minute rentals or when they want to see the dress in person before their event.

How do I avoid being charged for damages?

We want you to enjoy your rental experience while helping us maintain our beautiful collection for future clients. Please follow these guidelines to avoid damage charges: Fragrance caution: Never apply perfume, body spray, or scented lotions directly on the garments. Perfume can stain, discolor or even eat away at delicate fabrics and sequins, and make stones dull. Apply these products before dressing and allow them to dry completely. Plus, the lingering scent means extra cleaning which can wear out the item faster. Direct application will be considered damage and incur charges. Perspiration and odor protection: All clients are kindly requested to use Perspirex antiperspirant (available at Dischem Pharmacies) to protect delicate fabrics. Strong odors from perfume, smoke, or food may require specialized cleaning at an additional cost. Accessory awareness: Do not wear textured shoes with long mesh dresses as they will catch and tear the fabric, often causing irreparable damage. Similarly, avoid pairing rough accessories like textured clutch bags or armbands with delicate fabrics including mesh, satin, and bandage materials. These items easily snag the fabric, creating pulls and tears that cannot be fixed. Makeup and tanning products: Be careful with makeup, self-tanner, bronzer, and other cosmetics that can transfer to fabrics, especially with white or light-colored items. Consider using a makeup scarf when dressing and undressing. Food and drink caution: Take extra care when eating and drinking while wearing your rental to avoid stains. By following these simple guidelines, you’ll help keep our dresses in beautiful condition and avoid any damage charges.

Do I need to clean the dress before returning it?

No, you don’t need to clean the dress. All professional cleaning is handled by us and is included in your rental fee. However, please take reasonable care to avoid damage beyond normal wear during your rental. Please do not attempt to clean any garment yourself under any circumstances. Self-cleaning attempts that result in permanent damage or staining may make you liable for repair or replacement fees in accordance with our Terms and Conditions.

What if I accidentally damage the dress?

Minor wear is expected and covered in your rental fee. Small repairs like button replacement or re-stitching are also handled at no additional cost. Regular stains that come out with our professional dry-cleaning are not a problem. If a stone or button comes loose (rare, but it happens), please pick it up and return it with the dress. We’ll reattach it at no additional cost. For significant damage (large stains, tears, broken zippers, etc.), additional charges may apply based on repair or replacement costs. If damage occurs, please do not attempt to clean or repair the item yourself, and do not cut, alter, or hem tape any garment unless given permission in writing. Under our Terms and Conditions, you will be liable for the cost of restoring or replacing items with significant damage beyond normal wear.

What if the item is lost or stolen during my rental?

It’s your responsibility to keep track of your rental item at all times during your rental period. Do not leave the garment in unsafe locations, unattended vehicles, or with others who aren’t directly responsible for it. If an item is lost or stolen: Notify us immediately, even if you think it might eventually turn up We’ll need to inform any customers with upcoming bookings for that item so they can make alternative arrangements You will be liable for the replacement cost of the item, which may be up to 150% of the retail value as specified in our Terms and Conditions The replacement fee covers not only the item’s value but also the lost rental income and the cost of sourcing and preparing a new item for our collection. We recommend keeping rental items secure at all times and returning them promptly according to your rental agreement to avoid any unexpected charges.

Can I make alterations to my rental?

No, alterations are not permitted unless given permission by us in writing. Our dresses are meant to be returned in the same condition they were received. If you’re unsure about size or length, please contact us and we’ll be happy to assist you.

Frequently Asked Questions

Booking Process

How does it work?
1. Browse & Select: Explore our collection and add your chosen item/s to your cart. Each dress shows a price range rather than a fixed price.
2. Request Booking: Once you’ve selected your dress(es), choose your rental dates and complete the booking request form with your event details.
3. Confirmation: Our team will review your request and contact you to confirm availability and the final rental price for your specific dates and items.
4. Payment: We’ll send you an invoice with the confirmed price and payment instructions. Your booking is only secured after payment is received. Please note: If payment is not received within 12 hours from the time the invoice is sent, the item will automatically be made available again.
5. Enjoy Your Rental: Once payment is confirmed, your rental items will be prepared and delivered according to your booking details.
What information do I need to provide when booking?
You’ll need to provide:
- Name & Surname
- Email address & Mobile Number
- ID or some proof of identity
- Rental dates
- Event type / Occasion
- Full physical address (delivery)
- Your Size
- Height

Payment & Pricing

How does pricing work?
Our dresses are listed with price ranges rather than fixed prices. The final rental price is determined based on factors including the specific dress you’ve selected, rental purpose, undergarments and rental duration. Once you’ve submitted your booking request with your event details, we’ll promptly respond with the exact price and availability confirmation for your selected dress.
When do I pay for my rental?
After you request a booking, we’ll confirm availability and send you an invoice with the final price. Your booking is only confirmed once payment is received. Please note that bookings will only be held for 12 hours from the time the invoice is sent. If payment is not received within this timeframe, the item will be released for other customers. All payments must reflect in our account before dresses are sent or collected.

Sizing

What if I love a dress but you don't have my size?
We understand! If you’ve fallen in love with one of our stunning pieces but it’s not available in your size, don’t hesitate to contact us. Send a WhatsApp message to 061 512 1458 with details of the dress you’re interested in and your required size.

If there’s enough lead time before your event, and we believe the style would be a popular addition to our collection in that size, we may be able to source it specifically for you. While we can’t make guarantees, we’re always looking to expand our collection with sizes and styles our clients love.

Please note that special orders typically require at least 4-6 weeks of lead time, sometimes longer, sometimes shorter depending on the supplier and item. If we’re able to fulfill your request, we’ll be in touch with all the details including expected arrival dates and deposit requirements.

Fit & Returns

Can I try on dresses before making a booking?
Yes! Click [here] to schedule a fitting session.
What if my rented item doesn't fit?
If your rental doesn’t fit as expected, don’t worry! Please notify us within 4 hours of receiving your garment by sending a WhatsApp message to 061 512 1458. Depending on the timeframe before your event, we will:
- Try our best to deliver a replacement dress in your correct size as quickly as possible
- Offer you the option to collect another available item from our collection
- Provide you with a gift card or credit note (minus all delivery costs) if we cannot find a suitable replacement for the specific event.
- Should you be provided with a gift card, a 3-month expiry will apply.
Please note: These resolution options only apply if the item does not fit to the extent that you reasonably cannot wear it. If you’ve changed your mind about the style, or the item fits but you no longer want it for any other reason, unfortunately none of the above resolutions will apply.

No courier fees will be refunded or credited under any circumstances. All courier fees—including the original delivery, return of the item that didn’t fit, and delivery of any replacement items—will be for the client’s account.
How far in advance should I book my dress?
We recommend booking your dress at least 3 days before your event to give us enough time to clean, steam and send your order without stressful timelines. If you are located outside of the Gauteng province, we recommend booking at least 5 days before your event. For popular items or during peak season (like matric dance, pageant or wedding season), we suggest booking 3 months in advance to ensure availability.

Please note that these are only our recommended timeframes. If courier logistics permit, you can still book a dress on the day of your event. The possibility of same-day rentals depends entirely on delivery logistics and your location.

Cancellations

What if I no longer need my rental after it's been delivered or sent?
Once your rental dress has been prepared and sent or delivered, the rental transaction is considered complete whether you choose to wear the dress or not. This is because:
- Each dress is specially prepared for your specific event (including any temporary alterations if needed)
- We decline other potential rentals for that item during your rental period
- The cleaning, preparation, and logistics costs are already incurred
As a small business specializing in event-specific rentals, we’re unable to provide credits or refunds for dresses that have already been sent but are no longer needed. If your plans change after delivery, you’re welcome to return the dress early, but the rental fee remains applicable.

We recommend confirming your event details and finalizing any other outfit options before completing your rental booking with us.

Rental Period & Extensions

How long is the rental for?
Our standard rental period is 4 days, which includes both the delivery/collection date and the return date. This timeframe gives you enough flexibility to enjoy your event while ensuring our dresses are available for other clients’ special occasions.
When does my 4-day rental period start and end?
Your 4-day rental period includes both the delivery and collection dates. For example, if your dress is delivered on Friday, it will be scheduled for collection on Monday. The first day of your rental period is when your dress arrives, so you’ll have it ready for your special event. If you need your dress earlier than our standard delivery timeline, please let us know when booking, and we’ll do our best to accommodate your request.
Can I extend my rental period?
Absolutely! While our typical rental period is 4 days, we understand you might need a dress for longer, especially for travel or extended celebrations. If you need the dress for longer than the standard rental period, please let us know at the time of booking. We’ll be happy to arrange an extended rental for an additional fee, provided the item isn’t already reserved for another client immediately after your initial rental period.

Please note that extension requests must be made before your rental begins, as we often schedule items for other clients and may not be able to accommodate last-minute extensions once you have the dress.

Delivery and Returns

When will my rental be delivered?
Your rental will be delivered 1-2 days before your event date. We usually send your dress to arrive 2 days before your event, allowing a buffer for any potential courier delays. If you need the item earlier due to travel arrangements or other circumstances, please notify us at the time of booking so we can make appropriate delivery arrangements. We’ll do our best to accommodate your schedule while ensuring your dress arrives in perfect condition for your event.
Do you offer courier services?
Yes! We provide convenient delivery and collection services nationwide, bringing the perfect dress directly to your doorstep and handling the return process for you.
Do you deliver and collect on weekends?
Unfortunately, our courier partners don’t operate on weekends. All deliveries and collections are scheduled during regular business days (Monday through Friday).
How do I return my rental?
You have two convenient options for returning your rental:

Option 1: Self-Return You may return the item yourself by bringing it back to our location on the first workday after your event.

Option 2: Courier Return Returns are hassle-free! Your rental will be collected on the first business day after your event. Simply:
1. Keep all the original packaging materials (box, garment bag, hangers)
2. Place your dress back into the packaging exactly as it arrived
3. Put the item in the courier or return bag provided
4. Write the waybill number we’ve sent you on the package
5. Have your package ready at the specified collection address on the scheduled date
Please ensure someone is available at the collection address on the scheduled day. If the package cannot be collected as scheduled, late fees will apply as detailed in our Terms & Conditions.
Can I collect and return the rental item myself?
Absolutely! You’re welcome to collect your rental from our premises and return it yourself to the same address. Please make arrangements with us in advance to schedule a convenient collection time. Self-collection and return can be a great option if you live nearby, prefer to handle the garments personally, or if your timeline doesn’t allow for courier services. Many clients appreciate this option for last-minute rentals or when they want to see the dress in person before their event.

Dress Care & Damages

How do I avoid being charged for damages?
We want you to enjoy your rental experience while helping us maintain our beautiful collection for future clients. Please follow these guidelines to avoid damage charges:
- Fragrance caution: Never apply perfume, body spray, or scented lotions directly on the garments. Perfume can stain, discolor or even eat away at delicate fabrics and sequins, and make stones dull. Apply these products before dressing and allow them to dry completely. Plus, the lingering scent means extra cleaning which can wear out the item faster. Direct application will be considered damage and incur charges.
- Perspiration and odor protection: All clients are kindly requested to use Perspirex antiperspirant (available at Dischem Pharmacies) to protect delicate fabrics. Strong odors from perfume, smoke, or food may require specialized cleaning at an additional cost.
- Accessory awareness: Do not wear textured shoes with long mesh dresses as they will catch and tear the fabric, often causing irreparable damage. Similarly, avoid pairing rough accessories like textured clutch bags or armbands with delicate fabrics including mesh, satin, and bandage materials. These items easily snag the fabric, creating pulls and tears that cannot be fixed.
- Makeup and tanning products: Be careful with makeup, self-tanner, bronzer, and other cosmetics that can transfer to fabrics, especially with white or light-colored items. Consider using a makeup scarf when dressing and undressing.
- Food and drink caution: Take extra care when eating and drinking while wearing your rental to avoid stains.
By following these simple guidelines, you’ll help keep our dresses in beautiful condition and avoid any damage charges.
Do I need to clean the dress before returning it?
No, you don’t need to clean the dress. All professional cleaning is handled by us and is included in your rental fee. However, please take reasonable care to avoid damage beyond normal wear during your rental.

Please do not attempt to clean any garment yourself under any circumstances. Self-cleaning attempts that result in permanent damage or staining may make you liable for repair or replacement fees in accordance with our Terms and Conditions.
What if I accidentally damage the dress?
Minor wear is expected and covered in your rental fee. Small repairs like button replacement or re-stitching are also handled at no additional cost. Regular stains that come out with our professional dry-cleaning are not a problem.

If a stone or button comes loose (rare, but it happens), please pick it up and return it with the dress. We’ll reattach it at no additional cost.

For significant damage (large stains, tears, broken zippers, etc.), additional charges may apply based on repair or replacement costs. If damage occurs, please do not attempt to clean or repair the item yourself, and do not cut, alter, or hem tape any garment unless given permission in writing. Under our Terms and Conditions, you will be liable for the cost of restoring or replacing items with significant damage beyond normal wear.
What if the item is lost or stolen during my rental?
It’s your responsibility to keep track of your rental item at all times during your rental period. Do not leave the garment in unsafe locations, unattended vehicles, or with others who aren’t directly responsible for it.

If an item is lost or stolen:
- Notify us immediately, even if you think it might eventually turn up
- We’ll need to inform any customers with upcoming bookings for that item so they can make alternative arrangements
- You will be liable for the replacement cost of the item, which may be up to 150% of the retail value as specified in our Terms and Conditions
The replacement fee covers not only the item’s value but also the lost rental income and the cost of sourcing and preparing a new item for our collection.

We recommend keeping rental items secure at all times and returning them promptly according to your rental agreement to avoid any unexpected charges.
Can I make alterations to my rental?
No, alterations are not permitted unless given permission by us in writing. Our dresses are meant to be returned in the same condition they were received. If you’re unsure about size or length, please contact us and we’ll be happy to assist you.